It provides an online dispute resolution (ODR) technology to businesses for settlement/conciliation of their customer litigation/disputes rapidly. We helps in resolving online(as well as offline), quickly and fairly, improving trust, accountability, reducing cost and save time.
Basically, Online dispute resolution(ODR) is a method of using technology to facilitate the resolution of disputes between parties. Yessettle combines the social science of alternative dispute resolution with powerful, prebuilt workflow and sophisticated communications technology to help parties resolve their disputes.
Creating an account on YesSettle.com is mandatory for users who wish to start negotiations for the settlement of dispute with other party.
There are four steps to the Yessettle system: 1) submitting your proposal; 2) bringing other party online ( we also use our offline channel, if require) ; 3) negotiating terms; 4) settlement.
Yessettle's secure online channel lets you and the other party communicate and negotiate in confidence. Our automated system tracks progress, advising both sides of changes & revised offers, and any other claim-related activity. This helps the negotiation proceed smoothly with minimum time span. Settlement occurs when either side accepts an offer. Generally speaking, when executed by both sides.
Firstly, Online negotiator diagnoses the issue by gathering relevant information then try to resolve their disputes or difference by reaching on mutual understanding by guiding the parties to understand each others’ perspectives and provides advice on the settlement process .
YesSettle has a panel of online Negotiators/Mediators on its roll who are experienced Lawyers, Retired Judges, Chartered Accountants and Retired Insurance company Officials .
You can take our services of Yessettle at any stage "whether it may be at pre-litigation stage or the litigation may have been pending before higher court. So, It can be used at any stage, where the parties wish to explore the possibility of settlement through our portal.
Since the process of going to a Court can be expensive, stressful, time consuming and frustrating and involve in legal mess and lastly, justice usually eludes both parties to an action.
While the claims themselves carry no legal weight(they are similier to pre-litigation statements of claim or demand notice), any statement that results from the Yessettle resolution process amounts to a contractual obligation.
Generally speaking, our Settlement Agreement, which both parties endorse when a claim is resolved, can be considered a legally binding document. Many people don’t realize that going to court is unnecessary in a large share of civil disputes. As a matter of fact it should be considered a last resort, available when other channels prove inadequate. Yessettle provides a convenient “first resort” for most kinds of resolution and recovery.
Arbitration and Conciliation Act, 1996 as has been amended in the year 2015 along with the Information and Technology Act, 2000 provides legal basis to the ODR system. Uniform principles of ODR have been incorporated under these laws. Government mission of digital India has also cleared the ways to the ODR. National e-Governance plan of India were also helped to support the ODR system. Therefore it is not wrong to say that development of Information and Communication Technology, the idea of digital India and e-Governance has promoted ODR movement.
Therefore plot has been set in India for the development of the ODR and under international obligation it has become mandatory duty to follow those international documents. Legal recognition has been provided by Information Technology Act 2000 to electronic evidences, e-commerce. Arbitration and Conciliation Act, 1996 has been enacted in the conformity with Model Law on International Commercial Arbitration. Rules of Arbitration and Conciliation Act, 1996 have been followed by number of institutions such as Indian Council of Arbitration, International Centre for ADR (ICADR) etc. to conduct online arbitration, conciliation and mediation. Supreme Court of India and different High Courts also administering arbitration, conciliation and mediation according to their rules and rules enacted by parliament to deal with such matters.
Our ODR technology is very easy and simple to use. But, we also provides an offline service to those customers( during initial phase by making an efforts to bring them on portal), so that he or she may also avail an opportunity of negotiating their claim in quickest manner which is time saving.
The digital revolution has been taken the world by storm and everybody is just loving it. So much so that more than two- thirds of the people in a global survey say that they cannot imagine a life without the internet and 82% in India said it is no life without internet and India has world 2nd largest internet market. Presently, Online shopping is popular activity. Retail e-commerce sales stood at $16bn in 2016; projected to surpass $45bn in 2021. (Source: Statista).
As per internet and Mobile Association of India and Interlink advisors, about 150 million people in India are involved in e-commerce and participation in online transactions is likely to increase to 330 million households by 2024-25.
Yessettle provides a quicker, transparent, cost effective and more satisfactory alternative to litigation in court of law as otherwise, it may take months and sometimes years to resolve a dispute in a court of law. Online Mediation can be paced according to the needs and schedule of the parties. Therefore, parties are more satisfied with the outcome than with a decision given by a Court of Law. Most importantly, parties are more likely to preserve an amicable relationship in the future and also saved from the indignation after losing a case in the Court of law and then preparing himself for a second round of litigation in the appellate court.
